Content

   Terms of customer service in the service center «Arreglo»

   These Rules define the legal, economic and social relationships between customers and staff service center «Arreglo»

   Admission and registration of orders.
Actual revenues in the repair apparatus fixed obtaining customer receipts fixed pattern. In receipts must be shown the following information:
- Model number and factory machinery;
- Completeness and apparent condition;
- Full name, home address and phone holder;
- Date of adoption of the tentative deadline for repairs and preparedness;
- A statement of failure and the additional requirements.

   In some cases, if repairs are needed for the expensive parts (their value exceeds the cost of repairs 2 - a category of complexity) or lacking the necessary details and their acquisition took longer than 14 days, repair and order parts made in agreement with the customer.

   The company has the right not to make repairs, adopted the device, or refuse to be repaired in the following cases:
- Refusal of customer troubleshooting, which leads to a violation of security requirements;
- Lack of technical possibility of repair;
- The operation of the device is more than 10 years;
- If not established model details, assembly units, exacerbating the parameters and violate safety requirements;
- If there are circuit design changes and non-manufacturers;
- Machines after exposure to chemicals and moisture;
The customer has the right to refuse to comply repairs at the stage of its implementation, if offset the costs actually spent.

   Prices and wages.
Price is determined by the work force and cost of the tariff applied in the conduct of repair parts and materials.

   The final cost of work and its payment is made and determined after the completion of all necessary repairs and verifying the quality of the regulatory apparatus for line documentation.

   Where needed expensive piece, for the prepayment of a costly spare parts orders.

   The rules of extradition after the repair apparatus.
Upon receipt of the client machine repair workers, enterprises must demonstrate its efficiency.

   After paying the cost of repairs, seal apparatus, the customer issued replaced with repair parts, as well as a document that shows the date of adoption and readiness in the repair order, the list replaced by a repair parts, assembly units, components, their cost, and cost perform repairs Works, the warranty business.

   Warranty enterprise.
The company, repair, ensures operability apparatus, while respecting the rules of customer service, transportation and storage conditions, safety seals.

   Warranty exploitation is 1-2 months.

   The warranty period is calculated from the date of adoption of the customer (the payment), and in the case of late its adoption by the fault of the customer, from the day perform repairs.

   With the withdrawal of the apparatus during the warranty period the company donated a duty to re-repair. In this case of defective parts, set in the previous repair, replaced free of charge and the customer are not issued. The newly established details, not replacing the previous repairs are paid by the customer, and taken to be surrendered customer warranty period is extended for time spent in re-repair products.

   If the owner (the customer) rules for the operation, mechanical damage, a malfunction occurs because of the penetration of liquids inside the apparatus, foreign objects, perepolyusovka, breach of warranty seals void.

   Shelf life order.
In the event of default customer for a result of work performed or otherwise escaping from its customer reception, the enterprise customer is entitled to a written warning, after two months from the date of such a warning order to sell at a reasonable price and the proceeds amount, net of all company payments made to the deposit.

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